At omnix, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below.
10-Day Return Window
You may return or exchange an item within 10 days of delivery under the following specific conditions:
- Unopened & Sealed Items: The product must be completely unopened, with the original package still sealed and wrapped in its original plastic cover.
- Manufacturing Defects or Damage: If the product has a clear manufacturing defect, damage, or missing deficiency upon opening, it is eligible for a full return or replacement.
Non-Returnable Items
To ensure product quality and safety, we cannot accept returns if:
- The request is made after 10 days from the date of delivery.
- The package’s original plastic seal/cover has been opened or removed (unless the item has a manufacturing defect).
- The item shows signs of physical damage caused by misuse, drop, or improper handling after delivery.
How to Initiate a Return
Contact Us: Reach out to our support team at (hello@omnix.com) or call 70382075 within 10 days of receiving your order.
Provide Details: Include your Order Number, photos/videos of the sealed package (or the manufacturing defect), and a brief explanation of the issue.
Approval & Instructions: Once our team verifies your request, we will send you shipping instructions and details on how to return your item.
Note: Please do not send your purchase back to us without contacting support first.